You shall strive to cause no harm to any life, including yourself.
You shall not act with hatred in your heart.
You shall not unleash your angers onto others.
You shall be considerate of others well being.
You shall not take any life.
You shall encourage others to join you in following the words of god.
You shall be considerate of others feelings.
You shall be brave in the face of danger.
You shall not give into pride.
You shall seek knowledge, for knowledge brings you closer to god.
Did you know…
… that today is the birthday of the Mickey Mouse Club? Walt Disney’s Mickey Mouse Club premiered on this day in 1955. One unique feature of the show was the Mouseketeer Roll Call, in which many of that day’s line-up of regular performers would introduce themselves by name to the television audience. Famous Club alumni include Justin Timberlake, Britney Spears, Ryan Gosling, Keri Russell, and Christina Aguilera.
Today’s Inspirational Quote:
“Sometimes I think that the one thing I love most about being an adult is the right to buy candy whenever and wherever I want.”
— Ryan Gosling
In a recent interview with my great friend Steve Berglas, we talked about his work teaching people how to deal with their errors, their screw ups. Steve is an expert on this. An executive coach and management consultant who spent twenty-five years on the faculty of Harvard Medical School’s Department of Psychiatry had a private psychotherapy practice in Boston, Steve is the author of five amazing books, including his most recent Stay Hungry and Kick Burnout in the Butt.
Below is an excerpt from our interview in which Steve helps us understand that we all make mistakes and it’s okay!
Marshall: You know one of the things I love about your work is that you teach people how to deal with their errors, their screw ups. We all make mistakes. What’s your suggestion for dealing with mistakes?
Steve: The best and most efficient way that a person who has status or stature can deal with an error is by saying, “I screwed up. My bad. Mea culpa.” And there are hundreds and hundreds of examples, but I think the best one is Roberto Goizueta.
Marshall: What happened?
Steve: Roberto was the CEO of Coke, and he was fearful that Pepsi was encroaching, so he approved, “New Coke”. Well the uproar was like Babe Ruth being sold by the Red Socks to the Yankees. It was unbelievable! After hundreds and hundreds of thousands of people protested, he said, “Look, I made a mistake.” And, he gave us back what’s now called Classic Coke. Because he admitted he made a mistake. Because he said to us, “I made an error. I blew it.” And, he fixed the error, Coke’s stock quintupled. By doing that admission of error and vulnerability, he empowered the entire brand.
What happens when you say, “I’m vulnerable,” is people say, “Look that guy’s more accessible, the guy’s more confident.” If a guy can admit his errors, he’s got to have courage. And that’s how you make your screw ups better.
Marshall: I love it. In my own work I ask people to ask for confidential feedback and in a sense ask them to do the same thing you’re suggesting. I ask them to stand up and say, “I feel good about this, and this and this behavior, and hey, here’s a mistake I made. For example, I haven’t been a good listener. If I haven’t listened to you or other people, I’m sorry. Please accept my apology. There is no excuse.”
People sometimes believe that when they openly admit to errors that people will think less of them. But like yours, my research is very clear, people think more of you. It shows you have the courage to admit you can make a mistake. You have the humility to step up and say it and do something about it. It shows people that you’re a human being, and you’re giving them the respect of not playing games with them.
So, I love your work, I love the new book, and I love this concept. Thank you!
On June 20th, I was honored to be inducted into the Thinkers 50 Hall of Fame – whose members include the top management thinkers of our time.
Did you know…
… that today is Elvis Presley Day? In 1956, Tupelo, Mississippi, (Elvis’ hometown) declared September 26th as Elvis Presley Day. He performed two shows at the Mississippi-Alabama Fair and Dairy Show in Tupelo, the same fair at which he had performed at age 10. This time there were 100 National Guardsmen surrounding the stage to control the crowds of excited fans!
Today’s Inspirational Quote:
“To live is to be musical, starting with the blood dancing in your veins. Everything living has a rhythm. Do you feel your music?”
— Michael Jackson