Leading during a crisis:
“There are certain kinds of rules in a crisis. Number one, I don’t respond in little pieces and then change my mind. I wait until I get the facts. And then I respond as quickly as I can, that I do so in a transparent way, that I do so from a set of values and character, that I respond in a way that I think produces remedy, that isn’t just apology, but produces remedy. I always tell everybody, when you have a crisis, remember this. It’s your response that defines who you really are in other people’s eyes.”

courtesy: a newsletter I subscribe to…