Personal Branding, C-Level Managers different ideas of what’s a breach of etiquette and lack of Customer – Centricity.

Doing the simple step of showing up on time can go a long way in the eyes of your manager. Unfortunately, too many of us are running late to work. Tardiness was the the most common breach of etiquette managers noticed in employees, a new Accountemps survey of 1,000 employees and 300 senior managers concluded.

“It goes without saying that you should show respect toward your colleagues, yet etiquette blunders happen every day,” Michael Steinitz, executive director of Accountemps, said. “Showing up on time for meetings and paying attention when you’re there demonstrates that you value the time and efforts of others. Just being polite goes a long way toward creating a better work environment.”

Managers don’t want you to be late; employees don’t want you to gossip
Here were the most common etiquette breaches managers saw in their employees:
1. Running late to meetings (34%)
2. Not responding to calls or emails in a timely manner (26%)
3. Gossiping about others in the office (23%)

Manners also mattered to employees, but they had a slightly different idea of what was the biggest offense of etiquette. Here were the rude coworker behaviors that they noticed the most:

1. Gossiping about colleagues (24%)
2. Distracted during meetings (18%)
3. Not responding to work communication in a timely fashion (17%)

Employees appear to be more concerned with how their behavior is perceived by others. And they are right to be concerned about being seen as absent-minded or as a gossip. Common courtesy can make the difference between you getting that promotion or you being told that there is no room for advancement. Sixty-five percent of managers and 46% of workers said being courteous can accelerate advancement. So if you’re habitually late, this is your wake-up call. Showing up on time, paying attention to meetings and keeping your mouth shut when you hear gossip are all behaviors that are entirely in our control to fix.

via Managers and employees have different ideas on what’s a breach of etiquette | Ladders

I liked this article by Monica TorresBy Monica TorresMay 31, 2018 on newsletter Ladders.

My take :

I was drawing parallels with Customer Centricity, Customer Loyalty measurement and Behaviour impact on the brand building efforts.

We know that we can not change adults. We can not motivate adults. So how does our brand find a top of the mind slice of the consumer/ customer brain.  I think it is psychology!

And Brand psychology is primarily driven by the Customer Contact points, their behaviour and etiquettes ! You can create seductive ads and burn cash in brand building and awareness creation but what remains in customers’ minds is their last transaction experience or the first one.

Do the customer centric manager pay attention to the etiquettes of the employees and officers of the company towards the Customer?

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