What came first? Customer Service and what worked to achieve this and Compliance? Indian Resourceful many disregard as JUGAAD ! WELL Done AirIndia.
Air India had another B-777 parked in nearby New York’s John F Kennedy Airport. The airline took out some seat belts from this plane (VT-ALJ) and flew them to Chicago on a Delta flight. Once there, these belts were installed on the seats of the AI plane at Chicago’s O’Hare International Airport. This 342-seater plane then took off for Delhi after a delay of more than eight hours on Friday after its schedule take-off time of 1.30 pm.