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Americans make more than a quarter trillion 1-800 calls a year and don’t have a very good time of it. Letting go of the phone is not a hard call.
- 85% of callers are put on hold.
- 48% feel unhelped.
- 67% hang up.
- 49% would rather text than call a person.
- *Sources: Forrester; Frost & Sullivan; Performics; Talkto; Hailo; LivePerson
… and in Britain, making a call is now the sixth-most-common reason for having a mobile phone, after sending and receiving texts, reading email, Web browsing, and using the alarm clock.