… that today is Paranoid Schizophrenic Duck Day? In 1996, according to the comic strip “Mother Goose and Grimm,” after years of therapy, Daffy Duck finally changed his name to Paranoid Schizophrenic Duck. 😉
Today’s Inspirational Quote:
“The way we see the world shapes the way we treat it. If a mountain is a deity, not a pile of ore; if a river is one of the veins of the land, not potential irrigation water; if a forest is a sacred grove, not timber; if other species are biological kin, not resources; or if the planet is our mother, not an opportunity — then we will treat each other with greater respect. Thus is the challenge, to look at the world from a different perspective.”
— David Suzuki
Emotional Intelligence: The Other Kind Of Smart
Unlike IQ, which is set, emotional intelligence can be learned and enhanced.
According to the World Economic Forum’s Future of Jobs Report, emotional intelligence (EI) will be among the Top 10 most desirable job skills in 2020. Why are companies placing such a premium on this talent, compared to IQ or even technical skills?
One of the most common definitions of EI is “the ability to recognize, differentiate and manage our emotions and the emotions of others in our environment.”
For much of the 20th century, we assumed that the person who was the smartest, or had the highest IQ, would be the most likely to succeed. That’s what everyone thought when I went to school. However, after attending our high school reunions, many of us realized this wasn’t always the case.
“When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion.”
—DALE CARNEGIE, How to Win Friends and Influence People
Of course, having a high IQ—receiving a high score on an intelligence test—is still a good thing. But social scientists now confirm that strong social skills are a key element to success and that humans are born with the potential for EI. This inborn capacity may be damaged or highly developed, depending on a person’s life circumstances and experiences. However, the wonderful thing about EI is that with work and awareness, we can rebuild or enhance emotional intelligence regardless of our backgrounds.
In 1990, two American professors, Peter Salovey and John Mayer, coined the term “emotional intelligence” to identify a type of self-awareness they believed had greater influence on human behavior and life outcomes than pure brain power.
In 1995, science journalist Daniel Goleman expanded on the concept in his seminal work, Emotional Intelligence: Why It Can Matter More than IQ. The book was a fixture on bestseller lists for nearly two years and was translated into 40 languages. Among other insights, Goleman notes three levels of EI: (1) recognizing the emotions of others; (2) feeling what others feel; and (3) understanding others’ motivations and emotions so well that a respectful, trusting connection develops.
This book launched my life mission to nurture my own emotional intelligence and help others develop theirs. My “aha” moment came when I read a short passage from Goleman’s book that says, in essence, “your intelligence can come to naught when emotions hold sway.” At that moment I knew I’d discovered something profound and powerful that would forever change my life. I read everything I could about EI and strayed far from my comfort zone in my ways of thinking and interacting with people. I constantly grew and changed. Eventually I wrote a book called The Other Kind of Smart: Simple Ways to Boost Your Emotional Intelligence for Greater Personal Effectiveness and Success. It has been translated into Vietnamese, Arabic and Chinese.
A few years ago, I attended the Toastmasters World Championship of Public Speaking with a friend. She told me that in order to get her vote, the speaker would have to make her cry. The winning speaker did just that. We agreed that the finalists delivered excellent speeches. They were compelling and well crafted, with all the right pauses, voice variance, body language and emphasis in the right areas. Only the winner, we decided, was able to make the kind of “emotional connection” to move the judges to choose her.
A speaker doesn’t have to generate only pathos to connect emotionally with the audience; a humorous presentation that sparks laughter also resonates powerfully with listeners.
When people listen to the words we speak, they react to and are influenced by the emotions the message evokes. Emotions are the building blocks that EI leaders and teams use to create rapport, common goals and connections that can last well beyond the initial contact. In fact, Harvard recently released results from a 75-year study, looking for the single most important and reliable predictor of happiness. The answer? Our connections with others—one of the foundational principles of both EI and Toastmasters. A great deal of research has linked EI with workplace success, leading many companies to seek this talent over more tangible skills.
Begin with Empathy
Empathy is the essence of emotional intelligence and is the biggest single leadership skill needed in today’s world, according to studies by Development Dimensions International. EI is also marked by listening skills, respectful behavior, grace under pressure, solid judgment and an open mind to feedback.
“The EI-savvy can simply get along with others and work in productive teams.”
Whether in our workplace, in organizations or in personal relationships, when we feel we are understood, valued and appreciated, we want to contribute and stay in that environment. That feeling keeps us motivated to work toward something beyond our own immediate individual needs. It increases engagement among team members and provides a sense of belonging.
Members of winning sports teams happily congratulate their teammates when one of them scores a goal or achieves a milestone. They also are quick to express concern when a teammate is injured, in trouble or performing poorly. This level of concern allows team members to take risks and push their limits, knowing that if they fail, their fellow members will still be supportive.
The Art of Listening
“I like to listen. I have learned a great deal from listening carefully. Most people never listen,” wrote Ernest Hemingway. To connect with people effectively requires strong listening skills. Everyone has a desire to be heard. Good leaders recognize this need and ensure that people feel heard and appreciated.
“Empathy is one of the most important, if not the most important, attributes for effective leadership.”
Here are five ways to boost listening skills.
Be Fully Present. Put down the phone and don’t try to formulate a response while someone else is talking. If another matter requires your attention, let others know when you’ll be able to give your them your full attention. Good listeners see every conversation as a lesson. They become astute listeners because they don’t want to miss out.
Put Yourself in Their Shoes. Great listeners get out of themselves and try to imagine why another person may be thinking or why they’re feeling a certain way. As the late leadership expert Stephen Covey said, “Seek first to understand, then to be understood.”
Let the Speaker Know You Understood. Pick up key points. I have attention deficit disorder so listening can be a challenge. I always catch a few major points that I can play back to the listener to demonstrate I was paying attention. If I didn’t understand something, I will ask. The important thing is that the speaker knows I made an honest effort to pay attention.
“Everyone has a desire to be heard. Good leaders recognize this…and ensure people feel heard and appreciated.”
Practice Active Listening. Imagine you are going to be tested on how well you heard another speaker. You can practice this with friends and family. Have one person speak and you remain completely focused on what is being said. You will notice it is much easier to focus on the speaker when you aren’t thinking of how to respond.
Curate Curiosity. Curious people see all conversations as learning opportunities. Every person they meet has something to teach. We should all try to adopt this approach. When we are curious about what people are saying, we tend to listen more closely.
People look to leaders to determine what is valued and important to the organization. If they sense their leaders are concerned about all aspects of people’s lives, they will want to reciprocate and go above and beyond what is expected of them.
A high IQ is a wonderful thing, but emotional intelligence is also highly valuable in life. It enables us to understand ourselves, to connect with others, and to excel as a communicator and leader.
An MP is hyperactive in bowl trots
in spite of Marshalls.
he waves were crashing on the shore; it was a lovely sight.
Ring Any Bells?Meaning: Recalling a memory; causing a person to remember something or someone.
Cry Over Spilt MilkMeaning: It’s useless to worry about things that already happened and cannot be changed.
Man of Few WordsMeaning: A person who does not speak a great deal; someone who talks with as few words as possible.
Like Father Like SonMeaning: Resembling one’s parents in terms of appearance or behavior.
Playing For KeepsMeaning: Said when things are about to get serious.
Cry Over Spilt MilkMeaning: It’s useless to worry about things that already happened and cannot be changed.
Feed a stray animal if you spot one
No matter how annoying they can be, tell your siblings how much you appreciate them
Surroundings looking messy? Tidy up the area around you
Give up your seat on the tube/bus
See someone struggling with lots of bags? Offer to help them
… that today is Patent #1 Grant Day? In 1836, the Patent Office granted U.S. Patent #1 for locomotive wheels. 9,957 patents had been previously granted (but were unnumbered).
Today’s Inspirational Quote:
“Ask yourself: Is there joy, ease, and lightness in what I am doing? If there isn’t, then time is covering up the present moment, and life is perceived as a burden or a struggle.”
— Eckhart Tolle
Lighthouses I love to draw and paint. Black and White is wife’s demand for my collection.
DayOne accelerator supports digital health innovation
Open call for projects
DayOne, the Swiss innovation hub for precision medicine and digital health managed by BaselArea.swiss, launches its second acceleration run to support ventures targeting the improvement of the wellbeing and health of children and young people.
We are seeking brilliant ventures, healthcare innovators, startups as well as intrapreneurs that combine digital technologies, healthcare expertise and entrepreneurial spirit. Companies from low and middle-income countries are also welcome.
Selected projects will receive up to 50,000 CHF in non-dilutive funding, access to one of the leading healthcare innovation ecosystems, tailored coaching, customer contact and collaborative lab space in Basel, Switzerland.
|Application deadline||July 26th 2019|
|Notification to the 15 projects selected to the initial phase||Early August 2019|
|Working sessions at DayOne Conference for selected projects||September 9th 2019|
|Notification to the four ventures selected to the second phase||Late October 2019|
|Six-month acceleration program in Basel||January – June 2020|
The accelerator program in detail
The acceleration program consists of two phases.
1. Initial phase – presentation at DayOne conference
The initial phase offers a chance to develop your idea and make connections with the Basel Area ecosystem. Get ready to pitch with two preparation webinars with the DayOne accelerator team and then connect with 400 stakeholders at the DayOne conference on September 9th 2019 in Basel, Switzerland.
2. Second phase – six-month acceleration program in Basel
Four ventures selected for the second phase will receive up to 50,000 CHF in non-dilutive funding, guided access to patients, experts, healthcare practitioners and other stakeholders in the local ecosystem, tailored coaching, a chance to test their idea with real customers and free access to a collaborative lab space.
Ventures will be selected based on their ability to make an impact on problems affecting children and young people and which strive to:
- go beyond research and create viable healthcare products and services that make appropriate use of digital technologies (Mobile Apps, AI, Blockchain etc.)
- lower healthcare costs and be scalable, therefore making their solution suitable for all markets including low and middle income countries
- embrace a human centric approach and show an understanding of diversity in team formation.
We are looking for ventures that solve problems across a broad range of areas including diagnosis, treatments and prevention as well as patient and carer communication and other innovations which support healthcare workers.
In collaboration with clinicians from the University Children’s Hospital Basel UKBB and experts from the Basel Area Healthcare Innovation ecosystem, the DayOne team will carry out the selection.
We are looking forward to receiving your application!
Click here to submit your application to be part of the DayOne Accelerator.
Be very strong and be very methodical in your life if you want to be a champion. ~ Alberto Juantorena
THE GARDEN LEVEL OF WYOMING’S State Capitol Building, in Cheyenne, is equipped with six heavy-duty vault doors. They were fabricated in the late 1880s (or very early 1890s) by the Mosler Safe & Lock Company of Cincinnati, Ohio—the same outfit that built the stronghold at Fort Knox.
A quick glance is enough to confirm a hefty lock and handle, but modern passersby would never notice that the imposing doors were also decorated with dreamy landscapes and intricate stenciling. It was all hidden under several coats of paint.
The scenes came into view back in May, when the restoration firm EverGreene Architectural Arts began work to return the doors to their original paint colors—part of a larger renovation effort at the Capitol. Until the team started peeling back the layers, “we had no idea that the paintings existed,” writes project spokesperson Rachel Girt in an email.
There are other Mosler doors on the building’s first floor, and those are solid black with a flash of gold pinstriping. The project team figured that the garden-level ones would be the same.
It took a day or two to work on each door. The crew members had a “very finicky” task on their hands, says Mike Carpenter, a project manager from EverGreene who worked on the restoration. They started with sandpaper and razor blades. Then, as the layers came off—first a lusterless brown, then a minty green—the team realized they were spying something sublime. “Once we started seeing the painting, we used less mechanical removal and more solvent,” says Carpenter.
The trick was finding a solvent that would eat off the paint but not the original layer. The restorers also had to contend with rust. A cocktail of paint thinners and other solvents later, they excavated vista after pastoral vista: sun-struck evergreens, cottony clouds, rushing streams, grand rock faces—all painted with oils.
The paintings are unsigned, and the team behind the Capitol project hasn’t unearthed much information about their creation, or whether they reference any specific vantage point. “We have no idea whether it’s a real scene or fantasy,” Carpenter says.
Tony Ross, chairman of the group overseeing the Capitol renovation, explained to the Casper Star Tribune that installing ornate safes may have been a way to boost the image of a place on the brink of statehood. (Wyoming entered the Union in 1890, becoming the 44th state.) Ross suspects that a stately, swanky building may have shown skeptics that “we’re not just rodeo and horses, we have sophistication.”
The Capitol opened in 1890 and cost $300,000 at the time, according to a brief in the Los Angeles Times that year.
Berlin is the ultimate destination for entrepreneurs, with reports stating that there is at least one Berlin-based startup established in the city every day. From renting an electric scooter to next generation presentation software, Berlin’s startup offer is endless. Here are 10 which we will be hearing a lot from in 2019:
Lemoncat is an online marketplace for business catering founded by Doreen Huber, formerly COO of Delivery Hero. The platform allows business customers to directly book and pay for their desired catering, or if they do not know what they want, they can use the startup’s tool Brief.me, which creates individual offers. Since its establishment in 2016, the company has spread to 80 cities in Germany with 450 caterers, making Lemoncat the largest online catering platform in the country and a disruptor in the catering services in Germany.
Pitch – Founded in 2018 by the team that created the award-winning to-do app Wunderlist, Pitch is developing a content collaboration and presentation software, making it faster and easier for presentations to be created and shared. Designed to be accessible from all devices, Pitch will feature great new templates and layouts, and updated in real-time. Pitch has raised a total of $22 million so far to launch the next generation presentation experience for individuals and teams.
FRIDAY – The digital car insurance FRIDAY was launched in 2017 in Berlin to offer new, innovative insurance solutions. Features like kilometer accurate billing, monthly terminability, and completely paperless administration make their products stand out among the competition. They have already convinced both investors and customers that they are the right thing. In March 2018 they raised €114 million and have signed up 45,000 customers since launch. Aiming to be Germany’s most popular digital insurer by 2021, they are sure on the right track.
Solaris Bank – Solaris Bank has built the first modular banking platform for digital companies, allowing them to develop financial solutions customized to their needs, at a much lower cost and risk profile than going it alone and building from scratch. Their digital banking-as-a-service platform is already used by more than 60 corporate clients and the company has raised a total of more than €95 million since its establishment in 2016.
Tier Mobility – Scooters are the new thing and not just in Berlin, but everywhere. Lyon, Zurich, Madrid, Paris, you name it. Tier Mobility has something to do with it. Available in over 30 European cities, Tier Mobility offers an e-scooter sharing service, which according to them, is an “independent, fun and conscious way of urban commuting”. Simply download the app and join the ride. In April 2019 they reached 1 million rides, faster than any e-scooter company before.
Tourlane – In an attempt to provide savvier solutions for travellers, Tourlane has developed a booking platform for individually designed dream trips. The platform is a one-stop shop for flights, accommodations, tours, activities, and transfer options, supported by real-time pricing, availability, instant trip visualization, and drag-and-drop adjustments. They have already redefined the way people experience travel and with $81 million in funding raised, they will also make sure that planning a trip will never be easier.
Zenloop – Essentially a customer feedback analysis startup, Zenloop offers an SaaS platform to monitor from various channels and respond to customer feedback in real-time, using its established Net Promoter System (NPS), and translating it into personalized and executable customer retention and reclamation actions. The startup was founded in 2016 by three experienced entrepreneurs, Lukasz Lazewski, Björn Kolbmüller, and Paul Schwarzenholz, and has so far processed over seven million responses.
Circ – The e-scooter business is booming and companies are already fighting for presence in the market. Circ is a new player, founded by Delivery Hero founder Lukasz Gadowski, but is already making headlines. Since launching in Zurich in January 2019, Circ has expanded to 21 cities across seven countries and recently collected €55 million for further expansion. What makes Circ stand out is the quality of the scooters and additional features such as cell phone holder for city navigation, a USB port for charging the smartphone and a beverage and bag holder.
Comtravo is a travel management startup, which aims to automate business travel booking. Comtravo’s platform uses AI and natural language processing to manage booking and travel information for business, based on previous behavior and text requests. More than 50 providers are available on the easy-to-use platform, and there is a saving potential for up to 30%. All you have to do is send them an email. Founded in 2015, the startup has raised €8.5 million to date.
Coya is modernizing the insurance industry with its digital insurance platform, which currently offers four products: home insurance, bike theft, e-bike theft, and private liability. The idea is to offer transparent and affordable insurance that provides maximum comfort and functionality, a complete redesign of the insurance value chain. Coya was founded by two veterans of the hot German lending startup Kreditech alongside Dr. Peter Hagen, the former CEO of Vienna Insurance Group, and is backed by Peter Thiel’s Valar Ventures.
By the way: If you’re a corporate or investor looking for exciting startups in a specific market for a potential investment or acquisition, check out our Startup Sourcing Service!
Nature enhances health by reducing people’s mental workload and relieving their constant need to make decisions.
Did you know…
… that today is the birthday of the Rolling Stones? The Rolling Stones first performed in 1962 at the Marquee Club in London, England. Mick Jagger, Keith Richards, and Elmo Lewis (aka Brian Jones) were the inaugural members of the band. Bill Wyman and Charlie Watts joined the band later.
Today’s Inspirational Quote:
“You can’t always get what you want, but if you try sometimes, you might find, you get what you need.”
— Mick Jagger
BEZ’S QUICK TIPS ON ONLINE SELLING
Exceptional customer service
Quick, timely and reliable delivery
Nurture customers’ trust by ensuring top-notch product quality
Provide dedicated after-sales service
Utilize existing data to drive product development and marketing
EGYPT’S TOP EXPORTS
Oil and mineral products
Agricultural products, livestock and others fats
Machinery and electrical appliances
Foodstuff, beverages and tobacco
Source: Trading Economics
A person who facilitates the buying and selling of international products on behalf of a customer in mainland China
In 2008, at least six babies died, and 300,000 became sick after their formula milk was found to have contained melamine, a toxic compound.
The recurrence of food safety scandals since then is widely believed to have led to the rise of the daigou phenomenon.
A daigou (pronounced “dye-go”) is a person who facilitates the buying and selling of international products on behalf of a customer in mainland China, like a personal professional shopper.
The term is literally translated from Chinese (代购), which means “buying on behalf of”.
The daigou network comprises people usually based outside of China, such as students studying overseas, or people who have migrated from China to another country and want to help friends or family make purchases.
Because of the multiple tainted food scandals, consumers in China have developed a deep-rooted mistrust over the authenticity of products sold in China, choosing to buy and use brands from overseas instead.
In Australia alone, it is estimated there are between 100,000 to 200,000 operating daigous, with sales of up to A$100 billion annually across the retail sector.
Chinese consumers prefer Australia and New Zealand for good quality food products, milk products, and vitamins, France for fashion and beauty products, Switzerland for milk products, and the United States for fashion brands and beauty products. Beyond just consumer goods, some daigous also make purchases from high-end, luxury brands.
Much of this activity takes place over social media. The end-user finds a daigou through a personal network or by reaching out on social media platforms — in particular, WeChat and Weibo — that connect them to the shoppers.
Many daigous even hold live chats inside stores to communicate with their customers when making the purchase, eventually sending the products right to their doorsteps.
A sustainable economic model that focuses on minimizing waste and making efficient use of resources
With today’s focus on efficiency, productivity and saving the planet, global businesses are seeking new ways to operate. Looking for an alternative to the traditional make-use-dispose business model, modern organizations are embracing approaches that reduce the consumption of raw materials and energy.
The circular economy concept, in which resources are used and re-used for as long as possible to design waste out of the cycle and preserve the natural environment, is being touted as a game-changing, sustainable tool for economic growth.
It is estimated that a circular economy could reap more than €4 trillion in economic benefits for China that lead to reduced emissions and cleaner air. In Europe, the savings are estimated at €600 billion with a further €1.8 trillion in economic benefits.
The circular economy is directly linked to reverse logistics, which focuses on the process of returning goods from the consumer to the point of origin for replacement, refurbishment, recycling, redistribution or clean disposal. In some cases, extraction and re-use of their useful organic materials are possible.
A leading voice advocating the shift to circular economics is Dame Ellen MacArthur, who set up the Ellen MacArthur Foundation to expedite the transition to a “restorative economy”.
To support efforts to expand the circular economy, Deutsche Post DHL Group is working with Cranfield University and the Ellen MacArthur Foundation’s Circular Economy 100 initiative to develop a new logistics model.
The flexibility to expand or reduce capabilities to accommodate changing demands within the supply chain
When fidget spinners started flying off the shelves in 2017, retailers were caught off-guard. Some 50 million units of the toy were sold in the first six months of that year alone, as a result of the phenomenal demand.
It was a textbook example of how traditional business models can be overwhelmed by unpredictability in demand and supply.
But today’s fast-moving world means that companies must be able to quickly expand or shrink their capabilities to meet the demand within the supply chain at any point in time. This flexibility is known as elastic logistics.
To introduce elasticity to their operations, logistics companies are adopting transportation management systems (TMS) to manage and optimize their transportation fleets. This allows businesses to provide the fast and on-demand delivery services that customers have come to expect.
Part of this flexibility also encompasses the ability to forecast risks, costs and demand. With advancements in Artificial Intelligence (AI), most TMSs employ predictive technologies in their analytical functions.
Having such early warning systems helps companies monitor and avert fluctuations in demand, and deals with supply-side disruptions such as material shortages.
While walking to the train station after a long day at work, your eye catches an advertisement board displaying a stunning maroon dress. Standing amongst the crowd, you begin browsing online on your mobile phone for the same dress. A few minutes later, your purchase is completed. The store checks its inventory to process the order and schedules it for delivery to your home the next day.
Bringing together the different online and offline channels to provide shoppers with a seamless retail experience is the process known as omni-channel logistics.
Through this, merchants can retail and deliver their products to meet customers’ needs and expectations. For businesses, the challenge is to coordinate stock, logistics and distribution functions in the most cost-effective and timely way.
Omni-channel logistics is also about creating a personalized customer experience. Logistics is the key to providing this fulfillment experience that, in turn, builds a loyal customer base.
Rapid technology advances mean omni-channel retailers can now use your GPS location to offer you special, personalized “on-the-go” promotions that can be redeemed in-store when you are physically near the outlet.
With 90 percent of the world’s population expected to be able to access fast mobile Internet connection by 2019, it is highly likely that omni-channel shopping behavior will drive retail growth in the coming years.
AUSTRALIA’S KEY FOOD EXPORT MARKETS
China: AU$5.3 billion
Japan: AU$5 billion
United States: AU$4.6 billion
South Korea: AU$2.3 billion
Source: Export Finance and Insurance Corporation